Frequently asked questions
How trading, shipping, payments and the Vault work on Veriswap.
Veriswap Commitment
Shipping
- Can I combine multiple trade shipments into one package?
- I need to delay my shipment due to unforeseen circumstances.
- Can I ship my trade in two packages?
- What is a Packing Slip?
- How soon do you need to ship?
- Do I have to use Veriswap’s shipping labels?
- What carriers does Veriswap support for purchasing labels?
- Is Veriswap responsible if tracking shows that it is delivered, but is not received by the user?
- I see a label created by Veriswap, but the package has not been scanned yet. When will Veriswap ship?
- How are trades protected?
- Where is my trade?
Trading on Veriswap
Trading on Veriswap
- Can I hold an item for a new trade?
- Can I edit my trade?
- What are the Fees under the Veriswap Loyalty Program?
- What am I not allowed to trade on Veriswap?
- What can I trade on Veriswap?
- Is Veriswap available to international users?
- What do I do if I encounter a scammer?
- What grading companies does Veriswap support?
- What is Veriswap's policy on mislabeled graded cards?
- When can I re-trade my new cards?
- What happens if Veriswap discovers that a card/slab is counterfeit?
- Why does my card still show as awaiting shipment after dropping off the package?
- Why is the shipping address different for different trades?
- What is Veriswap?
- How quickly does Veriswap process transactions?
- How is the process of trading on Veriswap?
- How do I upload cards to Veriswap?
- Is it possible to combine multiple trades into a single package for Veriswap?
Canceling a trade
Payments
Vaulting
- If I trade for multiple cards, can I only request a hold on some of them?
- What are the vault's operating hours?
- How can I retrieve my cards from the vault?
- What can or cannot be stored in the vault?
- What are the benefits of vaulting cards?
- Is it possible to complete a trade if some of my cards are stored in the vault while others are not?
- What is the Veriswap Vault?
- What does it cost to withdraw cards from the vault?
- What is the insurance policy for vaulted cards?
My Account
Still need help?
Our support team can look into your trade, shipment or account.