Is Veriswap responsible if tracking shows that it is delivered, but is not received by the user?

Veriswap considers a shipment complete when the carrier marks the package as “Delivered”. The delivery status signifies that the item arrived at the intended address and ownership has been transferred to the person receiving it.

Although Veriswap does not hold accountability for packages marked as delivered we recognize how frustrating these situations can be. If your tracking shows “Delivered” but you still cannot find your package, we recommend following these steps:

• Contact the carrier to request delivery confirmation or GPS drop-off data.
• Wait an additional day or two, as tracking can sometimes update before physical delivery.
• File a police report if you believe the package was stolen.
• Contact Veriswap Support, if needed, as we can provide tracking history or documentation if needed.