How do trade cancellations affect my account?

What is the cancellation rate?

Your cancellation rate is the percentage of trades you cancel out of your total completed trades.

Why does Veriswap track cancellation rate?

We track cancellations to help keep the marketplace reliable for everyone. Frequent cancellations can disrupt other users’ trading experience.

What is the new threshold?

If an account reaches both of the following, the account will be suspended:

• Cancellation rate of 25% or higher
• At least 12 completed trades

How often is cancellation rate evaluated?

Cancellation-rate data is reviewed monthly. If your account meets the suspension threshold at the time of review, your account may be suspended.

What happens if my account is suspended for cancellation rate?

If your account is suspended:

• Your trading access will be disabled.
• You will receive a notification confirming that your account has been disabled.

What if I have ongoing trades when I hit the threshold?

If you have ongoing trades, we handle them before suspension:

• We may block new trading activity and monitor the account until it is ready for suspension.
• We may cancel remaining trades and proceed with suspension.

Can I keep trading while I am being reviewed?

If your account is identified for suspension, we may restrict or block trading activity to prevent additional disruption while we ensure there are no ongoing trades that need to be completed.

Will my account be reactivated after a suspension?

Not at this time. Accounts suspended for reaching the cancellation-rate threshold are not eligible for reactivation.

How can I avoid getting suspended?

You can reduce the chance of suspension by:

• Only starting trades you are confident you can complete.
• Communicating quickly if an issue comes up.
• Avoiding repeated cancellations, especially after confirming availability.

I think my cancellation rate is incorrect. What can I do?

Contact support and include:

• Your account email
• Any trade IDs you believe were counted incorrectly

We will review your account and the trade history.

Does this policy apply to all users?

Yes, this policy applies to all users once they meet the evaluation criteria (25%+ cancellation rate and 12+ completed trades).